Responsible Gaming
at kf99
Gaming at kf99 is built to be entertaining, not harmful. We believe every Bangladeshi player deserves access to tools that keep play safe, enjoyable, and fully within their control. From deposit limits to self-exclusion, kf99 puts your wellbeing at the centre of every session.
Play Smart.
Stay in Control.
At kf99, we are proud to serve thousands of players across Dhaka, Chittagong, Sylhet, Khulna, and every corner of Bangladesh. That responsibility weighs on us every single day. Gambling is meant to be a source of entertainment — a way to enjoy cricket betting during the BPL season, spin a slot title, or experience the thrill of a live casino table. It should never become a financial burden or a source of distress.
kf99's responsible gaming framework is not a checkbox. It is a core part of how we operate. We have invested in a suite of practical, easy-to-use tools that give every player the ability to set boundaries, take breaks, or step away entirely — with no questions asked and no penalties applied. We also maintain a dedicated support team available around the clock to assist any player who needs guidance.
This page explains every tool and policy available to you. We encourage all kf99 players to read it carefully, revisit it periodically, and use the resources here the moment gambling starts to feel less like fun and more like a compulsion.
Your Safety Toolkit
Every tool listed below is available to all registered kf99 players at no cost and can be activated instantly by contacting our support team at [email protected].
Set a maximum deposit cap on a daily, weekly, or monthly basis. Once the limit is reached, no further deposits are accepted until the period resets. Limits can be tightened immediately but require a 7-day cooling-off period before they can be loosened — protecting you against impulsive decisions during a losing session.
Set a hard limit on how long you spend in a single gaming session. When your time is up, kf99 will display a notification and can optionally log you out automatically. Session time limits are a highly effective way to prevent the hours-long marathon sessions that often precede problem gambling episodes.
Need a short break without closing your account? A time-out temporarily suspends your access to the kf99 platform for a period of your choosing — 24 hours, 48 hours, 7 days, or 30 days. During a time-out, you cannot log in, deposit, or place bets. Your account balance and data remain safe and intact.
Self-exclusion is a formal, longer-term break from kf99. Choose a period of 6 months, 1 year, 3 years, or permanent exclusion. Once activated, your account is closed and you are added to our restricted list. kf99 will not send you any marketing communications during your exclusion period, and re-opening the account is subject to a mandatory cooling-off review.
Your kf99 account dashboard gives you a transparent, real-time view of your betting history, total deposits, total withdrawals, and net gaming spend for any date range you choose. Reviewing your activity regularly is one of the simplest and most powerful responsible gaming habits you can build.
kf99's support team is trained in responsible gaming best practices and is available around the clock. If you are concerned about your own gambling behaviour or that of someone you know, reach out to us at [email protected]. All responsible gaming enquiries are handled with complete confidentiality and zero judgment.
How to Activate a Limit
Setting up any responsible gaming tool on kf99 takes under two minutes. Follow the steps below or contact our support team directly — whichever you find easier.
Visit kf99.io and log in using your registered mobile number or email address and your password. If you have forgotten your credentials, use the password reset option on the login page.
Click on your profile icon in the top-right corner of the screen and select "Account Settings" from the dropdown menu.
Select the "Responsible Gaming" tab within your account settings. Here you will find all available limit and exclusion tools listed clearly.
Select the tool you wish to activate — deposit limit, session time limit, time-out, or self-exclusion. Enter your preferred values and confirm your selection.
Restrictions take effect immediately upon confirmation. You will receive a confirmation email to your registered address. If you need any assistance at any step, contact [email protected].
Warning Signs of Problem Gambling
Problem gambling can develop gradually. Being aware of the early warning signs is the first step toward getting back in control. If you recognise any of the following patterns in yourself or someone you care about, please take action immediately.
Strict 21+ Age Verification
kf99 enforces one of the most rigorous age verification processes in the Bangladesh online gaming market. We have zero tolerance for underage gambling.
Every player who registers on kf99 is required to provide their date of birth during the registration process. Players born after the minimum age threshold are automatically blocked from completing registration. However, kf99 does not rely solely on self-declaration. Before any withdrawal is processed, every account must pass a formal Know Your Customer (KYC) verification step that independently confirms the player's age and identity.
KYC verification requires submission of at least one government-issued identity document — such as a National Identity Card (NID), passport, or birth certificate — along with a recent selfie photograph. Documents are reviewed by our certified verification partner, and any account belonging to a player found to be under 21 years of age is permanently closed. All funds deposited to such an account are returned to the original payment source after completion of the review process.
- Date of birth is collected at registration and cross-checked against submitted ID documents
- Withdrawals are not processed until full KYC age verification is complete
- Accounts suspected of age misrepresentation are suspended pending investigation
- Attempts to open multiple accounts to circumvent age restrictions result in permanent bans
- All KYC data is stored securely and processed in accordance with our Privacy Policy
If you share a device or computer with younger family members, kf99 strongly recommends taking the following steps to prevent accidental or deliberate underage access to the kf99 platform.
- Never save your kf99 login credentials in a shared browser
- Always log out of kf99 after every session on a shared device
- Enable parental control software on shared computers, tablets, and mobile phones
- Keep your kf99 password confidential — do not share it with anyone
- If a minor has accessed your account, contact [email protected] immediately
Is Your Gambling Under Control?
Answer the following questions honestly. If you answer "yes" to two or more questions, we strongly encourage you to use one of the responsible gaming tools above or to contact kf99 support for confidential guidance.
Have you ever spent more money on gambling than you originally planned or could comfortably afford?
Have you ever borrowed money, sold belongings, or dipped into savings specifically to fund gambling?
Have you found yourself thinking about gambling frequently — planning your next session or replaying past bets — even when you are doing other things?
Have you tried to reduce or stop gambling, but found it difficult or impossible to follow through?
Have you gambled to escape stress, anxiety, depression, or other difficult feelings rather than for entertainment?
Have you concealed the extent of your gambling activity from family members, friends, or your employer?
Has gambling negatively affected your relationships, work performance, or financial stability in the past 12 months?
Have you ever continued gambling in an attempt to win back money you had already lost in the same session?
Our Commitments to You
kf99's responsible gaming commitments are embedded in our Terms & Conditions and enforced by our platform systems and support teams. These are not aspirational — they are operational standards we hold ourselves to every day.
- kf99 will never send marketing communications to a player who is under a self-exclusion or time-out period
- kf99 will never encourage a player to continue betting after they have indicated they wish to stop
- kf99 will process all self-exclusion requests within 24 hours of receipt — permanently closing account access
- kf99 will not allow a self-excluded player to re-register using the same identity details during the exclusion period
- kf99 will flag accounts that show signs of problem gambling behaviour for internal review, even without a player request
- kf99 will train all customer-facing support staff in responsible gaming identification and response protocols
- kf99 will never remove or reduce a player's responsible gaming restrictions except after the mandatory cooling-off period has elapsed and the player has explicitly confirmed their wish to do so
- kf99 will provide a full activity and spend history to any player who requests it, free of charge, within 48 hours
Support Beyond kf99
While kf99's internal tools cover a wide range of responsible gaming needs, we recognise that some players may benefit from professional external support. We encourage you to reach out to any of the following resources if you feel gambling has become a serious problem.
Bangladesh has a growing network of mental health professionals and counselling services who can help with gambling-related issues. If you are struggling, speaking to a qualified counsellor — either online or in person — is one of the most effective steps you can take. Reaching out is a sign of strength, not weakness.
- Talk to a trusted family member or friend as a first step
- Consult a licensed mental health professional or counsellor in Dhaka, Chittagong, or your local city
- Contact the Kaan Pete Roi helpline (Bangladesh's mental health support initiative) for confidential telephone counselling
- Reach out to kf99 at [email protected] — our team will assist in connecting you with appropriate resources
Ready to Play the Right Way?
kf99 is here to deliver the best cricket betting, casino games, and slots in Bangladesh — safely and fairly. Set your limits, play within your means, and enjoy every session. Explore our platform knowing that your wellbeing always comes first.